WORK EXPERIENCE

ADJUNCT INSTRUCTOR

Department of Counseling - North Carolina A&T State University

8/2018 - Present

  • Instruct and supervise master’s level counselors-in-training during their capstone internship II course

  • Monitor and support placement of students at internship sites

INTERIM DIRECTOR OF OPERATIONS

Office of Strategic Planning and Institutional Effectiveness - North Carolina A&T State University

5/2018 - Present

  • Oversee overall operations of three sub-units - Analytics, Assessment & Evaluation, and Institutional Effectiveness

  • Collaborate with Vice-Provost of Strategic Planning and Institutional Effectiveness and sub-unit directors to develop initiatives to enhance student success at the university

  • Improve and maintain business processes through analysis of unit functioning and implementation of streamlined workflows 

  • Evaluate staff performance and make recommendations for growth and improvement

ASSESSMENT & TECHNOLOGY COORDINATOR

Office of Strategic Planning and Institutional Effectiveness - North Carolina A&T State University

10/2016 - 4/2018

  • Coordinated university assessment for 240+ units on campus, including academic and nonacademic units

  • Managed institutional assessment process through the universities assessment platform - Taskstream

  • Trained and educated university faculty/deans/chairpersons on assessment/use of technology platforms

  • Maintained and provided support for various technology tools used by the university including Qualtrics, Freshdesk customer support system, Taskstream, and Digital Measures (faculty information database)

  • Designed and maintained website for the Office of Strategic Planning and Institutional Effectiveness

OUTPATIENT CLINICAL MENTAL HEALTH COUNSELOR

Family Service of the Piedmont

02/2017 - 02/2018

  • Facilitated individual counseling for a diverse client base, dealing with a range of mental health and substance abuse issues

  • Conducted comprehensive clinical assessments and evaluated potential need for crisis management of walk-in clinic clients

CLINICAL MENTAL HEALTH COUNSELING INTERN

Family Service of the Piedmont

01/2014 - 05/2015

  • Facilitated individual and group therapy dealing with a range of mental health issues

  • Developed project to evaluate effectiveness/participation of agency groups and streamlining group procedures

  • Performed initial assessments and evaluated potential need for crisis management of walk-in clinic clients

REHABILITATION COUNSELING INTERN

North Carolina Division of Vocational Rehabilitation Services

01/2017 - 05/2017

  • Facilitated individual counseling/training sessions on vocational preparation for individuals with disabilities

  • Conducted program evaluation of Employment Marketing Skills training program

  • Assisted with client case management

  • Wrote case notes and case reviews

GRADUATE ASSISTANT

Department of Counseling - North Carolina A&T State University

09/2015 - 06/2016

  • Taught comprehensive exam preparation course

  • Revised and updated all counseling departmental syllabi in preparation for CACREP re-accreditation visit

  • Updated Department of Counseling website to meet CACREP accreditation standards

  • Assisted with CACREP accreditation documents (e.g., syllabi accuracy, linking of documents)

  • Updated Counseling Student Handbook

  • Maintained and provided ongoing support for web sections of Department of Counseling

  • Created promotional video for counseling program (writing, direction, and video editing)

GRADUATE ASSISTANT

College of Education - Office of the Dean - North Carolina A&T State University

01/2015 - 9/2015

  • Updated and enhanced College of Education website

  • Created NCATE accreditation website for College of Education

  • Organized and converted specialized accreditation documents and evidences for NCATE website 

  • Provided 24 hour technology support for NCATE accreditation site visit

GRADUATE RESEARCH ASSISTANT

Department of Counseling - North Carolina A&T State University

08/2012 - 5/2014

  • Designed and implemented research project on efficacy of technology training in a counseling education program which consisted of IRB, instrument design, and implementation

  • Created and led training workshops to educate faculty on new and existing technology for classroom instruction

  • Created Blackboard counseling student organization portal as a resource for students within the program

  • Designed and updated new/existing administrative forms for department (e.g., practicum/internship, hourly logs, applications)

TECHNICIAN / TRAINER

Apple, Inc.

09/2011 - 09/2012

  • Facilitated numerous workshops and trained customers to use technology devices, computers, and a variety of software

  • Assessed and resolved technical issues with devices such as iPhone, iPad, and Apple Computers

  • Displayed high standard of work ethic which resulted in promotion in the first few months of employment

PHOTOGRAPHER / OWNER

Phipps Photo/Design

01/2003 - 12/2012

  • Created and managed a successful photography and design business

  • Built lasting professional relationships with individuals and families throughout their lifespan

  • Featured in local publications and television broadcasts for photography and humanitarian efforts